lolipop138 Privacy Policy
We keep your personal data secure and transparent about how we collect and use it. This page explains what information we gather when you use lolipop138, how we process it, and what rights you have over your data.
We collect data only when necessary for account verification, payment processing, and dispute resolution. We do not sell your data to third parties. We retain your information only as long as required by applicable law or for legitimate business purposes. If you have questions about our practices, our support team can answer them.
Your data is encrypted and stored on secure servers. We access your information only when authorised staff need it for account management or compliance purposes.
What data we collect on lolipop138
When you create an account on lolipop138, we collect your email address and password. For identity verification (KYC), we ask for a copy of your Indonesian ID (KTP), a selfie, and proof of address. We use these documents to confirm your identity and prevent fraud.
When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction details including the amount, timestamp, and payment method. These records appear in your account ledger and help us process refunds or investigate disputes. We do not store your payment card or e-wallet credentials—our payment processors handle that data directly.
We log your account activity including game sessions, predictions placed, and results. This data helps us prevent fraud and investigate disputes. We also record your IP address and device type to detect unauthorised access and improve our service.
- Identity documents
- KTP, selfie, and address proof. Used for account verification and fraud prevention. Stored encrypted and accessed only by authorised staff.
- Payment information
- Transaction records linked to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. Retained for settlement and dispute resolution.
- Account activity
- Predictions, results, and withdrawals. Logged in your account history and used for fraud detection and service improvement.
- Technical data
- IP address, device type, and login history. Used to detect unauthorised access and secure your account.
How we use your data on lolipop138
We use your identity documents to verify your account and comply with anti-money-laundering law. We process payment data to settle deposits and withdrawals and to dispute chargebacks with your payment provider. We analyse your account activity to detect and prevent fraud, money laundering, and underage access.
We use your email address to send account notifications, payment confirmations, and security alerts. We do not send marketing emails unless you consent. If you wish to unsubscribe from transactional emails, contact our support team.
Third-party processors and data transfers
We work with payment processors including online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to settle your transactions. These companies process your payment data according to their own privacy policies. We share only the information necessary to complete your transaction.
Our servers may sit outside Indonesia. By using lolipop138, you acknowledge that your data may be processed in jurisdictions with different privacy laws. We maintain the same security standards regardless of where servers are located.
Your rights and data retention
You have the right to access your personal data on lolipop138. Contact our support team to request a copy of the information we hold about you. You may request correction of inaccurate data, such as incorrect name or address on file.
You may request deletion of your data, subject to legal retention requirements. We retain identity documents for seven years for anti-money-laundering compliance. Transaction records are retained for five years for dispute resolution. Account activity logs are deleted when your account is closed.
If you believe we have misused your data, you may lodge a complaint with our support team or with your local data protection authority.
Cookies and tracking
We use cookies to maintain your login session and remember your preferences. You can disable cookies in your browser settings, but this may affect your ability to use lolipop138. We do not use third-party cookies for advertising or tracking.
Contact and policy updates
If you have questions about how we handle your data, contact our support team via live chat, email, or phone. We respond to privacy inquiries within five business days. We update this privacy policy periodically. Your continued use of lolipop138 after updates means you accept the new version. Significant changes are notified via email.